Housekeeping Manager – Hotel & Resort Operations

Location: Manama, Bahrain
Employment Type: Full-Time
Career Level: Mid–Senior Management
Experience Required: 6–10 Years
Salary Range: USD $2,700 – $4,000 per month

Job Overview

We are seeking an experienced, detail-oriented, and service-focused Housekeeping Manager to oversee all housekeeping operations within a hotel or resort environment in Manama, Bahrain. This role is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation across guest rooms, public areas, back-of-house facilities, and staff areas, ensuring a consistently exceptional guest experience.

The Housekeeping Manager will play a critical leadership role in upholding brand standards, managing large housekeeping teams, optimizing operational efficiency, and coordinating closely with front office, engineering, laundry, and other operational departments. The role requires strong people management skills, deep knowledge of hospitality cleanliness standards, and the ability to manage high-volume operations while maintaining attention to detail.

The ideal candidate will bring hands-on experience in hotel housekeeping operations, strong organizational skills, and a commitment to delivering excellence in cleanliness, comfort, and guest satisfaction.

Key Responsibilities

Overall Housekeeping Operations Management

• Oversee daily housekeeping operations for guest rooms, public areas, back-of-house spaces, and staff facilities
• Ensure all areas of the property are maintained to the highest standards of cleanliness and presentation
• Establish clear operational priorities and ensure effective execution across all housekeeping functions
• Manage day-to-day operational challenges while maintaining service quality

Guest Room & Public Area Standards

• Ensure guest rooms meet brand cleanliness, hygiene, and presentation standards at all times
• Maintain immaculate public areas including lobbies, corridors, restrooms, restaurants, and recreational facilities
• Ensure turn-down services, special requests, and VIP room setups are executed flawlessly
• Monitor room readiness and coordinate closely with the front office to support smooth check-in and check-out processes

Workforce Planning & Scheduling

• Plan and assign daily work schedules for room attendants, public area cleaners, and supervisors
• Manage manpower planning based on occupancy levels, arrivals, departures, and special events
• Ensure efficient allocation of staff across shifts to maintain productivity and service levels
• Manage absenteeism, overtime, and workforce productivity

Team Leadership & Supervision

• Lead, supervise, and motivate housekeeping supervisors, room attendants, and cleaning teams
• Set clear performance expectations and conduct regular performance evaluations
• Foster a positive, disciplined, and guest-focused work culture
• Address performance issues promptly through coaching and corrective action

Quality Inspections & Audits

• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces
• Identify quality gaps and ensure immediate corrective actions
• Implement quality assurance checklists and inspection standards
• Monitor audit results and continuously improve housekeeping performance

Inventory, Linen & Supplies Management

• Manage inventory of cleaning chemicals, equipment, linens, uniforms, and guest amenities
• Ensure adequate stock levels to support operations without overstocking
• Monitor usage, wastage, and losses and implement cost-control measures
• Coordinate with laundry operations to ensure linen quality and availability

Health, Safety & Hygiene Compliance

• Ensure compliance with health, safety, and hygiene regulations and hotel policies
• Implement and monitor sanitation, disinfection, and infection-control procedures
• Ensure proper storage and safe use of housekeeping chemicals and equipment
• Conduct safety training and ensure adherence to PPE and safety protocols

Coordination with Other Departments

• Work closely with the front office to manage room availability and guest requests
• Coordinate with maintenance and engineering teams to address room defects and preventive maintenance
• Support food & beverage and events teams during banquets, conferences, and special functions
• Ensure smooth inter-departmental communication and cooperation

Guest Feedback & Service Recovery

• Monitor guest feedback, complaints, and satisfaction scores related to cleanliness and room conditions
• Address guest concerns promptly and professionally
• Implement service recovery actions to ensure guest satisfaction
• Use guest feedback to drive continuous improvement initiatives

Training & Staff Development

• Train housekeeping staff on cleaning procedures, equipment usage, and safety protocols
• Ensure new hires receive proper orientation and on-the-job training
• Conduct refresher training to reinforce standards and procedures
• Develop team capabilities and support career growth opportunities

Equipment & Technology Utilization

• Ensure proper use and maintenance of housekeeping equipment and machinery
• Support adoption of housekeeping management systems or digital tools where applicable
• Improve efficiency through process improvements and standardization
• Monitor equipment performance and coordinate repairs or replacements

Cost Control & Operational Efficiency

• Monitor housekeeping expenses and operate within approved budgets
• Control labor costs, supplies usage, and operational waste
• Identify opportunities to improve efficiency without compromising quality
• Support budget planning and cost optimization initiatives

Reporting & Management Communication

• Prepare daily, weekly, and monthly housekeeping performance reports
• Track KPIs such as room cleaning productivity, quality scores, and guest satisfaction
• Provide insights and improvement recommendations to senior management
• Support audits, management reviews, and inspections with accurate data

Qualifications & Educational Requirements

• Degree or diploma in Hospitality Management, Hotel Management, or a related field
• Additional training or certification in housekeeping or facilities management is an advantage
• Strong understanding of hotel housekeeping standards and cleanliness best practices

Experience Requirements

• Minimum 6 years of experience in hotel or resort housekeeping operations
• Proven experience in supervisory or managerial housekeeping roles
• Experience managing large housekeeping teams and multi-shift operations
• Exposure to luxury or upscale hospitality environments is preferred
• Experience working in high-occupancy or large-scale properties is an advantage

Skills & Competencies

• Strong leadership, coaching, and people management skills
• Excellent attention to detail and quality orientation
• Strong organizational, planning, and time management abilities
• Deep knowledge of housekeeping chemicals, equipment, and processes
• Ability to manage large teams and rotating shifts effectively
• Strong communication and coordination skills
• Problem-solving mindset with focus on guest satisfaction
• High standards of professionalism, hygiene, and safety awareness

Benefits & Compensation

• Competitive monthly salary aligned with market standards
• Service charge and performance-based incentives
• Accommodation or housing allowance (subject to company policy)
• Comprehensive medical insurance coverage
• Paid annual leave as per Bahrain labor law
• Stable, long-term role within a reputable hospitality organization
• Career growth and advancement opportunities

Why Join Us

This role offers an excellent opportunity for a housekeeping professional to take ownership of cleanliness, hygiene, and presentation standards within a hotel or resort environment. As Housekeeping Manager, you will play a vital role in shaping guest experiences, leading large teams, and maintaining the highest operational standards while growing your career within the hospitality industry.