Hotel Operations Manager – Luxury Hospitality

Location: Abu Dhabi, United Arab Emirates
Employment Type: Full-Time
Career Level: Senior Management
Experience Required: 8–12 Years
Salary Range: USD $4,000 – $6,500 per month

Job Overview

We are seeking an experienced, hands-on, and performance-driven Hotel Operations Manager to oversee the complete day-to-day operations of a luxury hotel property in Abu Dhabi, United Arab Emirates. This senior leadership role is responsible for ensuring exceptional guest experiences, operational efficiency, staff performance, and strong financial results while maintaining the highest brand standards and full regulatory compliance.

The Hotel Operations Manager will act as the operational backbone of the property, overseeing all core departments including Front Office, Housekeeping, Food & Beverage, Engineering, Security, and Guest Services. Working closely with the General Manager and department heads, you will ensure seamless coordination across departments, consistent service excellence, and continuous operational improvement.

The ideal candidate will be a visible, hands-on leader with deep hospitality knowledge, strong people management skills, and the ability to balance guest satisfaction with commercial performance in a fast-paced luxury hospitality environment.

Key Responsibilities

Overall Hotel Operations Leadership

• Oversee and manage all daily hotel operations to ensure smooth, efficient, and guest-focused service delivery
• Ensure alignment of all operational departments with hotel objectives, brand standards, and guest experience goals
• Act as the senior operational authority on property, representing management during day-to-day operations
• Ensure consistent execution of service standards across all guest touchpoints

Guest Experience & Service Excellence

• Ensure exceptional guest satisfaction through proactive service management and attention to detail
• Monitor guest feedback, online reviews, and satisfaction scores across platforms
• Personally handle complex guest complaints, escalations, and VIP requirements
• Lead service recovery efforts to turn service issues into positive guest experiences
• Foster a strong guest-centric culture across all hotel teams

Departmental Oversight & Coordination

• Supervise department heads and operational managers across Front Office, Housekeeping, F&B, Engineering, and Guest Services
• Ensure effective communication and coordination between departments
• Conduct regular departmental meetings and operational briefings
• Support department heads in achieving performance, service, and budget targets

Front Office & Rooms Division Operations

• Oversee front office, concierge, guest services, and housekeeping operations
• Ensure seamless check-in, check-out, and room readiness processes
• Monitor occupancy, room allocation, arrivals, departures, and special requests
• Ensure rooms division operations support revenue and guest satisfaction goals

Food & Beverage Operations Oversight

• Oversee F&B operations including restaurants, bars, lounges, banquets, and room service
• Ensure service quality, hygiene, and brand standards are consistently met
• Support F&B leadership in revenue growth, cost control, and guest experience initiatives
• Ensure smooth execution of banquets, events, and VIP functions

Financial Performance & Cost Control

• Monitor hotel KPIs including occupancy, ADR, RevPAR, GOP, and guest satisfaction metrics
• Control operational costs while maintaining service quality and brand positioning
• Identify revenue optimization opportunities across rooms, F&B, and ancillary services
• Support budgeting, forecasting, and financial reviews with accurate operational insights

Workforce Planning & People Management

• Oversee staffing levels, scheduling, and manpower planning across departments
• Support recruitment, onboarding, and training initiatives
• Drive performance management, coaching, and leadership development
• Build a high-performance culture focused on accountability, teamwork, and service excellence
• Ensure staff engagement, morale, and retention

Policies, Procedures & Brand Standards

• Develop, implement, and enforce operational policies and standard operating procedures
• Ensure compliance with brand standards, audits, and quality assurance programs
• Drive consistency in service delivery and operational execution
• Lead continuous improvement initiatives to enhance efficiency and service quality

Safety, Hygiene & Regulatory Compliance

• Ensure compliance with local hospitality regulations, safety standards, and hygiene requirements
• Oversee health, safety, and security protocols across the property
• Ensure food safety, fire safety, and emergency procedures are implemented and followed
• Support inspections, audits, and regulatory reviews

Engineering, Maintenance & Asset Care

• Coordinate with engineering teams to ensure building, equipment, and facilities are well maintained
• Support preventive maintenance planning and capital improvement initiatives
• Ensure minimal downtime and quick resolution of maintenance issues affecting guests
• Maintain high standards of asset care and property presentation

VIP Handling & Special Events

• Oversee VIP guest experiences, special occasions, and high-profile stays
• Coordinate with sales, events, and operations teams for conferences, weddings, and functions
• Ensure flawless execution of events and group stays
• Act as a key liaison for important clients and stakeholders

Performance Monitoring & Reporting

• Prepare and review daily, weekly, and monthly operational reports
• Analyze performance trends, risks, and improvement opportunities
• Present operational updates and action plans to senior leadership
• Ensure data-driven decision-making across operations

Continuous Improvement & Operational Excellence

• Drive continuous improvement initiatives across all hotel operations
• Benchmark hotel performance against industry best practices
• Implement innovations to enhance guest experience and operational efficiency
• Encourage cross-functional collaboration and problem-solving

Qualifications & Educational Requirements

• Bachelor’s degree in Hotel Management, Hospitality Management, or a related field
• Advanced hospitality or business management qualifications are an advantage
• Strong understanding of luxury hotel operations and service standards

Experience Requirements

• Minimum 8 years of experience in hotel operations, with at least several years in a senior operational role
• Proven experience managing multiple hotel departments
• Strong exposure to luxury or premium hospitality environments
• Experience working with international guests and multicultural teams
• GCC hospitality experience is preferred

Skills & Competencies

• Strong leadership, coaching, and people management skills
• Excellent guest handling, communication, and interpersonal abilities
• Strong financial acumen and operational decision-making skills
• Ability to manage complex operations and multiple priorities
• High attention to detail and service quality
• Calm, confident, and professional approach to problem-solving
• Strong organizational and planning abilities
• Commitment to brand standards, safety, and compliance

Benefits & Compensation

• Competitive salary package aligned with senior hospitality roles
• Performance-based bonuses
• Accommodation or housing allowance
• Comprehensive medical insurance coverage
• Paid annual leave as per UAE labor law
• Stable, long-term leadership role within a respected hospitality group
• Clear career advancement and growth opportunities

Why Join Us

This role offers a senior leadership opportunity to take full operational ownership of a luxury hotel property in one of the region’s most prestigious destinations. As Hotel Operations Manager, you will play a pivotal role in shaping guest experiences, leading diverse teams, driving financial performance, and supporting the long-term success of the hotel and hospitality group.